FAQ – Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹999 within India.

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days. Express delivery options may be available at checkout.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping charges and delivery times vary by location.

↩️ Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused, unwashed, and in original packaging.

Q: How do I initiate a return or exchange?
A: Contact our support team at support@veltroux.in with your order number and reason for return.

Q: What if I receive a damaged or incorrect item?
A: We sincerely apologize for the inconvenience. Please contact us within 48 hours of delivery with photos of the item and we will resolve it immediately.

🔒 Payments & Security

Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and other secure payment options.

Q: Is my payment information safe?
A: Absolutely. All transactions are encrypted and processed through a 100% secure checkout.

💎 Product Quality

Q: What makes Veltroux a premium brand?
A: Every Veltroux piece is crafted with premium materials, refined design, and strict quality control — built for those who value luxury and style.

Q: How do I find the right size?
A: Each product page includes a detailed size guide. If you need help, feel free to contact our support team.